Administrative office management :complete course. /
Pattie Odgers.
- 12th ed.
- Mason, Ohio : Thomson/South-Western, c2000.
- xvii, 431 p. : ill. (some col.) ; 24 cm.
Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references (p. 512-521) and index.
Contents: Identifying basic concepts and trends -- Practicing leadership and communication skills -- Managing human resources in the office -- Managing the office environment and systems -- Managing office environment issues.