TY  - BOOK
AU  - Brooks, Jacqueline.
AU  - Borgardts, Irene. 
TI  - Total quality in general practice : practical steps to implementing the Patient's Charter.
SN  - 1857750667
AV  - RT82.B79 
PY  - 1994///
CY  - Oxford : 
PB  - Radcliffe, 
KW  - Family practice
KW  - Total quality management.
KW  - General practice -- Management
N1  - Includes index; Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan
ER  -