Brooks, Jacqueline. <br/><br/>
Total quality in general practice : practical steps to implementing the Patient's Charter. / 
Jacqueline Brooks and Irene Borgardts 
 - Oxford :   Radcliffe,   ©1994. 
 - xii, 123 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan. 
<br/><br/><label>ISBN: </label>1857750667 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Family practice.--Total quality management. <br/>General practice -- Management
<br/><br/><label>LC Class. No.: </label>RT82.B79