TY  - BOOK
AU  - Laing, Angus
AU  - Fischbacher, Maria
AU  - Hogg, Gillian
AU  - Smith, Anne
TI  - Managing and marketing health services.
SN  - 1861526784
AV  - RA410.56.L14 
PY  - 2002///
CY  - Australia
PB  - Thomson
KW  - Health Services Administration
KW  -  Great Britain.
N1  - Includes index; Contents: Health care policy themes -- Service design -- Service structure: understanding inter-organizational relationships and networks -- Service structure: managing inter-organisational service delivery -- Understanding health care consumers -- The Changing consumer -- Consumer evaluation of health care -- Conclusion meeting performance expectations
ER  -