Communication for business : a practical approach. /
Shirley Taylor.
- 3rd ed.
- New York : Longman, 1999.
- xvi, 348 p. : ill., facsims ; 25 cm.
Includes index.
Contents: An Overview -- Oral communication -- Use of english -- Introducing the business letter -- Rules of good writing -- Recruitment correspondence -- Email and fax message -- Memoranda -- Meetings documentation -- Circulars and sales letters -- Publicity material -- Newsletters -- Notices and advertisements -- Leaflets -- Invitations -- Form design -- Questionnaires -- Visual presentation -- Reformulating and summarising -- Comprehension -- Appendix.