TY  - BOOK
AU  - Goel, Parveen S.,
TI  - Six Sigma for transactions and service.
SN  - 0071443304 
AV  - TS156.8.T73  
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Process control
KW  - Six sigma (Quality control standard)
N1  - Series statement from jacket; Includes bibliographical references and index; Contents: Quality benchmarks: Roles of services and transactions in global and U.S. economy -- Quality in services and transactions -- Service performance indicators -- The Service crisis -- Transactional six sigma: Introduction -- Define and develop -- Measure and trends -- Analyze and innovate -- Embed -- Designing for service: Axioms of service design -- Customer driven transactional processes -- Designing transactional services for sixma -- Design and optimize service to ensure a robust service package -- Implementing six sigma in service organizations -- Six sigma in services -- Six sigma in outsourcing -- Managing the human capital
UR  - http://www.loc.gov/catdir/description/mh051/2004058796.html
UR  - http://www.loc.gov/catdir/bios/mh051/2004058796.html
UR  - http://www.loc.gov/catdir/toc/mh051/2004058796.html
ER  -