TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management :customer-focused principles.
SN  - 0256194068
AV  - TS155.S3244  
PY  - 1997///
CY  - Chicago
PB  - Irwin
KW  - Production management
N1  - Includes bibliographical references and index; Contents: Introduction to operations management: Operations-producing goods and providing service -- Competitive strategies and principles -- The Quality imperative -- Design and control for customer satisfaction -- Designed-in quality: products, services, processes -- Quality control and process improvement -- Translating demand into orders: Demand management and forecasting -- Master planning-for capacity and output -- Flow-control systems overview -- Order fulfillment and purchasing -- Timing: JIT/Kanban, MRP, and related topics -- Quick-change flexibility and lot sizing -- Translating planned orders into outcomes: Process selection and layout differentiating operations -- Managing continuous and repetitive operations -- Managing job and batch operations -- Managing projects -- OM resources: measurement, management, improvement -- Facilities management -- What's next-for  you and for OM?
ER  -