Schonberger, Richard. <br/><br/>
Operations management :customer-focused principles. / 
Richard J. Schonberger, Edward M. Knod, Jr. 
 - 6th ed. 
 - Chicago :  Irwin,  c1997. 
 - xii, 723 p. :  ill.  27 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Contents: Introduction to operations management: Operations-producing goods and providing service -- Competitive strategies and principles -- The Quality imperative -- Design and control for customer satisfaction -- Designed-in quality: products, services, processes -- Quality control and process improvement -- Translating demand into orders: Demand management and forecasting -- Master planning-for capacity and output -- Flow-control systems overview -- Order fulfillment and purchasing -- Timing: JIT/Kanban, MRP, and related topics -- Quick-change flexibility and lot sizing -- Translating planned orders into outcomes: Process selection and layout differentiating operations -- Managing continuous and repetitive operations -- Managing job and batch operations -- Managing projects -- OM resources: measurement, management, improvement -- Facilities management -- What's next-for  you and for OM?. 
<br/><br/><label>ISBN: </label>0256194068 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>LC Class. No.: </label>TS155.S3244  /