Operations management. /
William J. Stevenson.
- 7th ed.
- Boston : McGraw-Hill Irwin, c2002.
- xvi, 910 p. : col. ill. ; 29 cm. + 1 computer optical disc (4 3/4 in.)
- The McGraw-Hill/Irwin series Operations and decision sciences .
Includes indexes.
Contents: Introduction to operation management -- Competitiveness, strategy and productivity -- Forecasting -- Product and service design -- Capacity planninig -- Process selection and facility layout -- Design of work systems -- Location, planning and analysis -- Introduction to quality -- Quality control -- TQM and quality tools -- Supply chain management -- Inventory management -- Aggregate planning -- MRP and ERP -- Just-in-time systems -- Scheduling -- Project management -- Waiting lines.