TY  - BOOK
AU  - Lehman, Carol M.
AU  - Dufrene, Debbie D.
TI  - Business communication.
SN  - 0324225202
AV  - HF5721.L46 
PY  - 2002///
CY  - Australia
PB  - South-Western
KW  - Commercial correspondence
KW  -  Business report writing
KW  - Business communication
N1  - Includes index; Contents: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Planning spoken and written messages -- Communicating electronically -- Delivering good-and neautral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Understanding the report process and research methods -- Delivering good and neautral news messages -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Preparing resumes and application letters -- Interview for a job and preparing employment -- Appendices
ER  -