Lehman, Carol M. <br/><br/>
Business communication. / 
Carol M. Lehman and Debbie D. Dufrene 
 - 13th edition 
 - Australia:  South-Western,  2002. 
 - xv,612p.:  ill.;  25 cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Planning spoken and written messages -- Communicating electronically -- Delivering good-and neautral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Understanding the report process and research methods -- Delivering good and neautral news messages -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Preparing resumes and application letters -- Interview for a job and preparing employment -- Appendices. 
<br/><br/><label>ISBN: </label>0324225202 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence -- Business report writing<br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5721.L46