Business communication. /
Carol M. Lehman.
- Ohio: South -Western, 2002.
- xxxii, 612p.: ill.; 26cm.
Includes index.
Contents: Communication foundations -- The Writing process -- Communicating through letters, memorandums and electronic communication -- Communicating through reports business presentations -- Communicating about work and jobs -- Appendices -- Appendix A: Document format and layout guides -- Appendices: Appendix B: Document formats -- Appendix C: Language review and excercies -- Appendix D: Grading symbols.