Contents: Report characteristics -- Planning the report -- Producing the report -- Writing style and lapses -- Illustrating the report -- Formatting the report -- Writing routine reports -- Wrting nonrountine report -- Planning and delivering an oral report -- Planning the research -- Selecting data souces -- Using secondary data sources -- Using primary data sources -- Documenting data soruces -- Analyzing data for complex reports -- Writing business research reports -- Writing policies, procedures and instructions -- Writing the business plan.