2020 <br/><br/>
COMMUNICATION SKILLS IN NURSING, HEALTH AND SOCIAL CARE 
Bernard Moss 
 - 5th ed. 
 - Los Angeles,  Sage;  2020. 
 - xv,289p.:  24cm 
<br/><br/>Content -- introduction to the fifth edition -- acceptance -- active listening -- advising -- advocacy -- antidiscriminatory practice -- assertiveness -- assessment -- barriers to good communication -- breaking bad news -- chairing meetings -- challenging -- complaints -- confidentiality -- conflict management -- counselling -- court room skills -- documentation, recording and form filling -- ecomaps -- emotional intelligence -- empathy -- empowerment, resilience and strength perspective -- endings -- establishing professional relationship -- feedback -- genograms -- getting unstuck -- group work -- ICT -- interpreters -- interprofessional collaboration -- interviewing children -- labyrinths -- learning difficulties -- loss -- mediation skills -- mindfulness -- motivational interviewing -- nonverbal communication -- overcoming fears and anxieties -- PCF -- reflective practice -- religion -- simulation -- social media -- spirituality -- suicide -- supervision -- talks and presentations -- telephone, skyping, video conferencing skills -- time management -- tricky topics -- whistleblowing -- wrong messages -- 
<br/><br/><label>ISBN: </label>9781526490148 
<br/><br/><label>LC Class. No.: </label>HV29.7.M67(5e)