Kuga, Lilian A. <br/><br/>
Communicating in a diverse workplace: a practical guide to successful workplace communication techniques. / 
Lilian A. Kuga 
 - San Francisco:  Jossey- Bass Pfeiffer,  1996. 
 - vii, 91p.:  ill.;  24cm. 
<br/><br/> Includes appendix. 
<br/><br/>Contents: Introduction: Why read this guidebook -- Who should read this guidebook -- The Importance of communication in diverse work groups : Business communication -- Interpersonal communication -- Communication in diverse work groups -- Challenges and opportunities: Potential communication challenges -- Communicating for success: a four - step process -- Adding new work-group members : When you're the new leader -- When you're the new group member -- When someone else is the new group member -- Getting organized in a diverse work group : Assigning responsibilities and tasks -- Influencing and motivating -- Negotiating -- Decision making -- Coping with ongoing dynamics in a diverse work group : Participation in groups -- Stereotyping -- Managing conflicts -- Giving and receiving feedback in diverse work groups: Two different views of feedback -- Levels of directness -- Differences of formality -- Summary -- Appendix: Reproducible forms and worksheets. 
<br/><br/><label>ISBN: </label>078795103 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Diversity in the workplace. <br/>Communication in organizations<br/>Personnel management. 
<br/><br/><label>LC Class. No.: </label>HF5549.5.M5K842