Maxwell, Dorothy <br/><br/>
Phone skills for the information age. / 
Dorothy Maxwell. 
 - 3rd ed. 
 - New York :  McGraw-Hill/Irwin,  2006. 
 - x, 142 p. :  ill. ;  28 cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: Communicating positively -- Making phone calls -- Handing incoming phone calls -- Handling special types of phone calls -- Servicing the customer on the phone -- Using phone and phone -- Related equipment and technology.  
<br/><br/><label>ISBN: </label>0073017272 (alk. paper) 
<br/><br/><label>LCCN: </label>2004065601 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business.<br/>Telephone etiquette.
<br/><br/><label>LC Class. No.: </label>HF5541.T4.M39 
<br/><br/><label>Dewey Class. No.: </label>651.7/3