TY - BOOK AU - Chaney, Lillian H. AU - Martin Jeanette S. TI - Intercultural business communication. SN - 0131860097 AV - HF5389.C47 U1 - 395.5'2 dc22 PY - 2007/// CY - Upper Saddle River, NJ. PB - Pearson/Prentice Hall KW - Business etiquette KW - Corporate culture KW - Business communications KW - Intercultural communication KW - I. Martin, Jeanette KW - II. Title N1 - Includes bibliographical references and index; Contents: The nature of intercultural communication -- Universal systems -- Contrasting cultural values -- Cultural shock -- Language -- Oral and nonverbal communication -- Written communication patterns -- Global etiquette -- Business and social customs -- Intercultural negotiations process -- Intercultural negotiation components -- Laws affecting international business and travel. ER -