Customer service:building successful skills for the twenty-first century. / Robert W. Lucas
Material type:
TextPublisher: Boston: McGraw Hill, c2005Edition: 3rd edDescription: xvi,461 p.: ill; 25cmISBN: 0072938056Subject(s): Customer serviceLOC classification: HF5415.5.L83
Contents:
Contents: The Profession -- Skills for success -- Self-help skills -- Enhancing customer relationship -- Customer service for the twenty-first century -- Appendix.
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.L83 (Browse shelf) | 1 | Available | 2305/12 | |
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Books
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.L832 (Browse shelf) | 2 | Available | 2306/12 |
Includes index
Contents: The Profession -- Skills for success -- Self-help skills -- Enhancing customer relationship -- Customer service for the twenty-first century -- Appendix.
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