Improving quality and performance: concepts, programs, and techniques. / [edited by] Patricia Schroeder.
Material type: TextPublisher: St. Louis: Mosby, 1994Description: xiv, 203 p. : ill. ; 29 cmISBN: 0801670039Subject(s): Total quality management | Nursing -- Quality control | Medical care -- Quality control | Quality Assurance, Health Care | Nursing Services -- standards | Nursing Care -- standardsDDC classification: 362.1/73/0685 LOC classification: RT85.5.I55Item type | Current location | Home library | Call number | Status | Date due | Barcode |
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Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY nursing | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | RT85.5.I55 (Browse shelf) | Available | KSN/545/545/19 |
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Includes bibliographical references and index.
Contents: Improving quality and performance: concepts and strategies: Improving quality and performance: the concepts -- Improving quality and performance: the programs -- Improving quality and performance: tools and techniques -- Improving quality and performance: implications for managers -- Improving quality and performance: implications for the team facilitator/quality adviser -- Improving quality and performance: implications for managers -- Improving quality and performance: implications for staff education and development -- Improving quality and performance: applications and examples: From QA to QI: people. materials and methods bridge the transition -- Monitoring skin integrity within a CQI structure -- Patient identification: a quality imperative -- Patient satisfaction: a CQI pilot project -- Cutting the blame rope in the transfer tug-of-war: a QI project team approach -- Incident reporting within the framework of CQI: data collection of finger pointing? -- "if only they would": creating change through a quality initiative -- Moving from QA to CQI: getting started -- Creating a quality corporate culture through 100 percent employee involvement -- Total quality management in an academic teaching hospital: early experiences -- Planning and implementing total quality management -- Improving quality and performance: lessons learned --
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