Service management: operations, strategy, information technology. / Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons.
Material type:
TextPublisher: New York, NY: McGraw-Hill, 2019Edition: 9th edDescription: xx, 520 p. : illContent type: text Media type: unmediated Carrier type: volumeISBN: 9781260092424; 1260092429Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5.F549(9e)| Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD9980.5.F549(9e) (Browse shelf) | 1 | Available | 8794/245/20 | |
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Books
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD9980.5.F5491(9e) (Browse shelf) | 2 | Available | 8795/246/20 |
Includes indexes.
Content: Understanding services: The service economy -- Service strategy -- Designing the service enterprise: New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (DEA) -- Service facility location -- Managing service operations: Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation -- Quantitative models for service management: Forecasting demand for services -- Managing service inventory -- Managing service projects --
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