Retailing management. / Michael Levy, Barton A. Weitz and Dhruv Grewal.

By: Levy, MichaelContributor(s): Weitz, Barton A | Grewal, DhruvMaterial type: TextTextPublisher: New York: McGraw-Hill Education, 2014Edition: 9th edDescription: xxxiii, 670 pages : colored illustrations ; 29 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781259060663; 1259060667Subject(s): Retail trade -- ManagementDDC classification: 658.8/7 LOC classification: HF5429.L48(9e)
Contents:
Contents: 1. The world of retailing: Introduction to the world of retailing -- Types of retailers -- Multichannel retailing -- Customer buying behavior -- 2. Retailing strategy: Retail market strategy -- Financial strategy -- Retail locations -- Retail site location -- Human resource management -- Information systems and supply chain management -- Customer relationship management -- 3. Merchandise management -- Managing the merchandise planning process buying merchandise -- retail pricing retail communication Mix -- Store management: Managing the store -- Store layout, design, and visual merchandising -- Customer service --
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Includes bibliographical references and index.

Contents: 1. The world of retailing: Introduction to the world of retailing -- Types of retailers -- Multichannel retailing -- Customer buying behavior -- 2. Retailing strategy: Retail market strategy -- Financial strategy -- Retail locations -- Retail site location -- Human resource management -- Information systems and supply chain management -- Customer relationship management -- 3. Merchandise management -- Managing the merchandise planning process buying merchandise -- retail pricing retail communication Mix -- Store management: Managing the store -- Store layout, design, and visual merchandising -- Customer service --

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