Service management: operations, strategy, information technology. / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi,
Material type: TextPublisher: New York, NY: McGraw-Hill/Irwin, 2014Edition: 8th edDescription: xvii, 524 p. : illContent type: text Media type: unmediated Carrier type: volumeISBN: 9781259010651; 1259010651Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5.F54Item type | Current location | Home library | Call number | Status | Date due | Barcode |
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Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | HD9980.5.F54(8e) (Browse shelf) | Available | K/1314/1314/19 |
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RC346.S59(7e) Clinical neurology. / | HF5415.2.A14(8e) Marketing research. / | HF5415.2.A141(8e) Marketing research. / | HD9980.5.F54(8e) Service management: operations, strategy, information technology. / | HF5635.K47(10e) Intermediate accounting. / | HF5635.K471(10e) Intermediate accounting. / | HF5635.K472(10e) Intermediate accounting. / |
Revised edition of the authors' Service management, 2014.
Includes bibliographical references and indexes.
The service economy -- Service strategy -- Designing the service enterprise -- New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (DEA) -- Service facility location -- Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation -- Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects --
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