Includes index and bibliographical references.

Part I: Communicating in the workplace: Introduction to technical communication -- Preparing to write -- Writing efficiently -- Collaborating at work -- Writing persuasively -- Writing ethically -- Part II: Information gathering, analysis and manipulation: Gathering information -- Recording and reviewing research findings -- Documenting research findings -- Summarizing information -- Part III: Structural, style and format elements: Organizing for readers -- Designing visuals -- Designing pages and documents -- Part IV: Descriptive writing: Definitions -- Descriptions and specifications -- Process analyses, instructions and procedures -- Manual and usability testing -- Part V: Applications: Proposals -- Formal analytical reports -- Adding document supplements -- Short reports -- Workplace correspondence: letters, memos and emails -- Job-search communications -- Oral presentations -- Using electronic media --