Customer service :a practical approach. / Elaine K. Harris.
Material type:
TextPublisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2010Edition: 5th edDescription: xiv, 177 p. : ill. ; 26 cmISBN: 9780135064337 (alk. paper); 0135064333 (alk. paper)Subject(s): Customer servicesDDC classification: 658.8/12 LOC classification: HF5415.5.H2897
Contents:
Contents : What is customer service -- The Challenges of customer service -- Problem solving -- Strategy for formulating a plan for success -- Empowerment -- Communications in customer service -- Coping with challenging customers -- Motivation -- Leadership in customer service -- Cutomer retentioin and measurement of satisfaction -- Technology and customer service -- Excellence in customer service -- Glossary.
| Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.H2897 (Browse shelf) | 1 | Available | 1814/12 | |
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Books
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.H28971 (Browse shelf) | 2 | Available | 1815/12 |
Includes index.
Contents : What is customer service -- The Challenges of customer service -- Problem solving -- Strategy for formulating a plan for success -- Empowerment -- Communications in customer service -- Coping with challenging customers -- Motivation -- Leadership in customer service -- Cutomer retentioin and measurement of satisfaction -- Technology and customer service -- Excellence in customer service -- Glossary.
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