Effective crisis communication : Moving from crisis to opportunity. / Robert R. Ulmer.
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TextPublisher: Los Angeles : SAGE, 2011Edition: 2nd edDescription: xvii,239 p.: ill.; 23 cmISBN: 9781412980333 (cloth); 9781412980340 (pbk.)Subject(s): Crisis management | Emergency management | Communication in management | Communication in organizationsDDC classification: 658.4/77 LOC classification: HD49.U44 | Item type | Current location | Home library | Call number | Status | Date due | Barcode |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD49.U44 (Browse shelf) | Available | 7868/295/15 |
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| HD39.4.C632 Leasing. / | HD47.3.W354 Operation strategy / | HD47.3.W355 Operation strategy / | HD49.U44 Effective crisis communication : Moving from crisis to opportunity. / | HD58.6.L487 Essentials of negotiation / | HD58.7.B85 Organizational behaviour: an introductort text / | HD58.7.G75 (10e) managing organizational behaviour/ Gregory,Moorhead |
Includes bibliographical references and index.
Contents: The lessons: Defining crisis communication -- Lessons on managing crisis uncertainty -- Lessons on effective crisis communication -- Lessons on effective crisis leadership -- Applying lessons: Examples of success and failure in industrial accidents -- Examples of success and failure during outbreaks of food-borne illness -- Examples of success and failures in response to terrorism -- Examples of success and failure during natural disasters -- Examples of success and failure during financial crises -- The opportunities: Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Crisis as inspiring renewal through effective crisis communication.
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