Operations management: serving the customer. / Richard J. Schonberger
Material type: TextPublisher: Texas: Business publications, 1988Edition: 3rd edDescription: xv, 922p. ill 24cmISBN: 025605342LOC classification: TS 155.Sc3246Item type | Current location | Home library | Call number | Status | Date due | Barcode |
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Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS 155.Sc3246 (Browse shelf) | Available | 7855/282/15 |
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TS155.K7882 Operations management : strategy and analysis. / | TS155.L68 Productions and operations management. / | TS155.R375 Operations management: an integrated approach ./ | TS 155.Sc3246 Operations management: serving the customer. / | TS155.S1 Operations strategy. / | TS155.S1 Operations Management. / | TS155.S11 Operations strategy. / |
Includes index
Contents: Introduction to operations management: customers, strategies, and principles -- Elements of operations management -- Process technology and people -- Translation demand into planned orders: demand management -- Demand forecasting techniques -- Capacity planning and master scheduling -- Production-inventory system overview --Inventory timing: JIT, MRP, and related issues -- Lot sizing -- Purchasing and materials management -- Translating planned orders into outcomes: continuous and repetitive operations -- Job and batch operations -- Large-scale operations with PERT/CPM and LOB -- Quality management -- Quality analysis and improvement -- Operations support: Product planning -- Work improvement, standards, and productivity -- Facilities deployment: location, layout, handling, and transportation -- Maintenance management -- Resource assignment and the waiting-line problem -- Operations management: careers and organizations -- Appendix A: areas under the normal curve -- Appendix B: the poisson distribution-cumulative probabilities -- Two-digit random numbers.
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