Selling and sales management. / David Jobber and Geoff Lancaster.

By: Jobber, DavidContributor(s): Lancaster, GeoffMaterial type: TextTextPublisher: Harlow : Prentice Hall/ Financial Times, 2009Edition: 8th edDescription: xx, 546 p. : ill ; 25 cmISBN: 9780273720652LOC classification: HF5438.25.J63
Contents:
Contents: Part one: Sales perspective: Development and role of selling in marketing -- Sales strategies -- Part two: Sales environment: Consumer and organisational buyer behaviour -- Sales settings -- International selling -- Law and ethical issues -- Part three: Sales technique: Sales responsibilities and preparation -- Personal selling skills -- Key account management -- Relationship selling -- Direct marketing -- Internet and IT applications in selling and sales management -- Part four: Sales management: Recruitment and selection -- Motivation and training -- Organisation and control -- Part five: Sales control: Sales forecasting and budgeting -- Salesforce evaluation.
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HF5438.25.J63 Selling and sales management. / HF5438.25.J631 Selling and sales management. / HF5438.25.J632 Selling and sales management. / HF5438.25.J633 Selling and sales management. / HF5438.25.J634 Selling and sales management. / HF5438.25.J635 Selling and sales management. / HF5438.25.M35 Selling today: creating customer value. /

Includes appendix and index.

Contents: Part one: Sales perspective: Development and role of selling in marketing -- Sales strategies -- Part two: Sales environment: Consumer and organisational buyer behaviour -- Sales settings -- International selling -- Law and ethical issues -- Part three: Sales technique: Sales responsibilities and preparation -- Personal selling skills -- Key account management -- Relationship selling -- Direct marketing -- Internet and IT applications in selling and sales management -- Part four: Sales management: Recruitment and selection -- Motivation and training -- Organisation and control -- Part five: Sales control: Sales forecasting and budgeting -- Salesforce evaluation.

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