Deliver outstanding customer service: gain and retain customers and stay ahead of the competition. / Susan Nash and Derek Nash
Publisher: New Delhi: UBS Publishers, 2002Edition: 2nd edDescription: 224 p.: ill.; 22cmISBN: 817476433xSubject(s): Customer servicesLOC classification: HF5415.5.N17
Contents:
Contents:Understanding custom- Delivering outstanding customer service -- Customer service strategy -- Hiring the right people -- Developing personal service skills -- Managing the customer interaction -- Implementing efective processes -- Dealing with customer complaints -- Instituting continuous improvement processes -- Helping managers become leaders -- Delighting the customer.
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.N17 (Browse shelf) | Available | 6416/12 |
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Includes index.
Contents:Understanding custom- Delivering outstanding customer service -- Customer service strategy -- Hiring the right people -- Developing personal service skills -- Managing the customer interaction -- Implementing efective processes -- Dealing with customer complaints -- Instituting continuous improvement processes -- Helping managers become leaders -- Delighting the customer.
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