Total quality in general practice : practical steps to implementing the Patient's Charter. / Jacqueline Brooks and Irene Borgardts
Material type:
TextPublisher: Oxford : Radcliffe, ©1994Description: xii, 123 p. : ill. ; 23 cmISBN: 1857750667Subject(s): Family practice. -- Total quality management | General practice -- ManagementLOC classification: RT82.B79
Contents:
Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan.
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | RT82.B79 (Browse shelf) | 1 | Available | 6081/12 |
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Includes index.
Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan.
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