Operations management :customer-focused principles. / Richard J. Schonberger, Edward M. Knod, Jr.
Material type: TextPublisher: Chicago : Irwin, c1997Edition: 6th edDescription: xii, 723 p. : ill. 27 cmISBN: 0256194068Subject(s): Production managementLOC classification: TS155.S3244 |Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode |
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Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS155.S3244 (Browse shelf) | 1 | Available | 5726/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS155.S32441 (Browse shelf) | 2 | Available | 5727/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS155.S32442 (Browse shelf) | 3 | Available | 5728/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS155.S32443 (Browse shelf) | 4 | Available | 5729/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS155.S32444 (Browse shelf) | 5 | Available | 5730/12 | |
Books | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | TS155.S32445 (Browse shelf) | 6 | Available | 5731/12 | |
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TS155.S3244 Operations management :customer-focused principles. / | TS155.S32441 Operations management :customer-focused principles. / | TS155.S32442 Operations management :customer-focused principles. / | TS155.S32443 Operations management :customer-focused principles. / | TS155.S32444 Operations management :customer-focused principles. / | TS155.S32445 Operations management :customer-focused principles. / | TS155.S32446 Operations management :customer-focused principles. / |
Includes bibliographical references and index.
Contents: Introduction to operations management: Operations-producing goods and providing service -- Competitive strategies and principles -- The Quality imperative -- Design and control for customer satisfaction -- Designed-in quality: products, services, processes -- Quality control and process improvement -- Translating demand into orders: Demand management and forecasting -- Master planning-for capacity and output -- Flow-control systems overview -- Order fulfillment and purchasing -- Timing: JIT/Kanban, MRP, and related topics -- Quick-change flexibility and lot sizing -- Translating planned orders into outcomes: Process selection and layout differentiating operations -- Managing continuous and repetitive operations -- Managing job and batch operations -- Managing projects -- OM resources: measurement, management, improvement -- Facilities management -- What's next-for you and for OM?.
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