Content -- introduction to the fifth edition -- acceptance -- active listening -- advising -- advocacy -- antidiscriminatory practice -- assertiveness -- assessment -- barriers to good communication -- breaking bad news -- chairing meetings -- challenging -- complaints -- confidentiality -- conflict management -- counselling -- court room skills -- documentation, recording and form filling -- ecomaps -- emotional intelligence -- empathy -- empowerment, resilience and strength perspective -- endings -- establishing professional relationship -- feedback -- genograms -- getting unstuck -- group work -- ICT -- interpreters -- interprofessional collaboration -- interviewing children -- labyrinths -- learning difficulties -- loss -- mediation skills -- mindfulness -- motivational interviewing -- nonverbal communication -- overcoming fears and anxieties -- PCF -- reflective practice -- religion -- simulation -- social media -- spirituality -- suicide -- supervision -- talks and presentations -- telephone, skyping, video conferencing skills -- time management -- tricky topics -- whistleblowing -- wrong messages --