Phone skills for the information age. / Dorothy Maxwell.
Material type:
TextPublisher: New York : McGraw-Hill/Irwin, 2006Edition: 3rd edDescription: x, 142 p. : ill. ; 28 cmISBN: 0073017272 (alk. paper)Subject(s): Telephone in business | Telephone etiquetteDDC classification: 651.7/3 LOC classification: HF5541.T4.M39Online resources: Publisher description | Table of contents only
Contents:
Contents: Communicating positively -- Making phone calls -- Handing incoming phone calls -- Handling special types of phone calls -- Servicing the customer on the phone -- Using phone and phone -- Related equipment and technology.
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5541.T4.M39 (Browse shelf) | 1 | Available | 2519/12 |
Includes index.
Contents: Communicating positively -- Making phone calls -- Handing incoming phone calls -- Handling special types of phone calls -- Servicing the customer on the phone -- Using phone and phone -- Related equipment and technology.
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