Service management: operations, strategy, information technology. / (Record no. 8478)
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000 -LEADER | |
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fixed length control field | 01800cam a2200349 i 4500 |
001 - CONTROL NUMBER | |
control field | 20059490 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | OSt |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20220125131520.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 171012s2019 nyua b 001 0 eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781260092424 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 1260092429 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Language of cataloging | eng |
Transcribing agency | LC |
Description conventions | rda |
Modifying agency | DLC |
042 ## - AUTHENTICATION CODE | |
Authentication code | pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HD9980.5.B72 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658 |
Edition number | 23 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Relator term | Bordoloi, Sanjeev |
245 10 - TITLE STATEMENT | |
Title | Service management: operations, strategy, information technology. / |
Statement of responsibility, etc. | Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons. |
250 ## - EDITION STATEMENT | |
Edition statement | 9th ed. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
Place of production, publication, distribution, manufacture | New York, NY: |
Name of producer, publisher, distributor, manufacturer | McGraw-Hill, |
Date of production, publication, distribution, manufacture, or copyright notice | 2019. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xx, 520 p. : |
Other physical details | ill. ; |
336 ## - CONTENT TYPE | |
Content type term | text |
Content type code | txt |
Source | rdacontent |
337 ## - MEDIA TYPE | |
Media type term | unmediated |
Media type code | n |
Source | rdamedia |
338 ## - CARRIER TYPE | |
Carrier type term | volume |
Carrier type code | nc |
Source | rdacarrier |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc. note | Includes indexes. |
505 0# - FORMATTED CONTENTS NOTE | |
Formatted contents note | Content: Understanding services: The service economy -- Service strategy -- Designing the service enterprise: New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (DEA) -- Service facility location -- Managing service operations: Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation -- Quantitative models for service management: Forecasting demand for services -- Managing service inventory -- Managing service projects -- |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Service industries |
General subdivision | Management. |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Relator term | Fitzsimmons, James A. |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Relator term | Fitzsimmons, Mona J. |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 7 |
b | cbc |
c | orignew |
d | 1 |
e | ecip |
f | 20 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | General Stacks | 10/23/2019 | WIUC | HD9980.5.B72(9e) | K/394/394/19 | 01/25/2022 | 1 | 01/25/2022 | Books | ||||||
WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | General Stacks | 10/23/2019 | WIUC | HD9980.5.B721(9e) | K/395/395/19 | 01/25/2022 | 2 | 01/25/2022 | Books | ||||||
WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY | General Stacks | 10/24/2019 | WIUC | HD9980.5.B722(9e) | K/433/433/19 | 01/25/2022 | 3 | 01/25/2022 | Books |