MacNeill, Debra J.
Customer service excellence. / Debra J. MacNeill. - Burr Ridge, Ill. : Business One Irwin/Mirror Press, c1994. - xiii, 95 p. : ill. ; 26 cm. - The Business skills express series .
Includes bibliographical references.
Contents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test.
1556239696
Customer services.
HF5415.5.M13
Customer service excellence. / Debra J. MacNeill. - Burr Ridge, Ill. : Business One Irwin/Mirror Press, c1994. - xiii, 95 p. : ill. ; 26 cm. - The Business skills express series .
Includes bibliographical references.
Contents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test.
1556239696
Customer services.
HF5415.5.M13