Structured activities for management training in communication. / Marshall Sashkin - Pennsylvania, MA: Organization Design & Development, 1989. - xii, 143 p.: ill. ;
Includes index.
Contents: The garage window -- Frammus -- Nonverbal communication -- Active listening: written responses -- Active listening: verbal responses -- Asking questions right -- Assessing/ feedback skills -- Transparent management -- Trust - the president's decision -- The Climate of communication -- Bob, Carol, Ted and Alec -- Modern manufacturing, Inc. --
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